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Return Policy

Return Policy

Products can be returned for a full refund for any reason if they meet the following qualifications:

  • The return must be initiated within sixty (60) days of product delivery
  • The product must still be in its original packaging

 

To initiate a return, email support@monspura.com. If the product is not damaged, the Customer is responsible for the return shipping cost. 

 

Refunds will be issued to the original form of payment within ten (10) days of return to Seller and inspection of product. 

 

***All sales are considered final sixty (60) days after product delivery***

Damaged/Missing Products

Customers have 5 business days within receipt of a package to make a Damage/Missing Products claim. 

If a product arrives damaged please take a picture of the product and email it to support@monspura.com

A replacement product will be shipped within two business days after a claim is made.

For missing products, please take a picture of the package received and email it to support@monspura.com.

Pictures will be compared to original order forms. 

Missing products will be shipped within two business days after a claim is made.

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